Shipping Methods Overview

Shipping Method Details

SAL/Air Small Packet

  • SAL (Surface/Air Lift) Small Packet class is the default we offer. If SAL Small Packet class is not available to your country, Air Small Packet class will be used instead. Find details for your country here.
  • Any items ordered with Small Packet class that exceed the restrictions described above will be shipped by a trackable method. In general, there will not even be a choice shown for Small Packet class during checkout or in the Private Warehouse if any of these limitations are exceeded.
  • The exact method used to ship your order may vary by country, depending on service availability.
  • This method does not have a tracking or registration number, and is not trackable.
  • It is also not possible to print a phone number on the label for this shipping method - in order for your phone number to be printed, please select a tracked shipping method.
  • If SAL is available to your country, it is not possible to select its Air equivalent for your order. Instead, we offer EMS class for trackable express air postal service.

Registered SAL/Air Small Packet

  • Registered Small Packet is the same as Small Packet class, plus a 410-yen registration cost.
  • Any items ordered with Registered Small Packet class that exceed the restrictions described above will be shipped by a trackable method. Registered Small Packet class is considered a registered shipping method, not a trackable shipping method. In general, Small Packet class will not be an available option during checkout or in Private Warehouse if any of these limitations are exceeded.
  • The registration number has limited tracking capability. Real-time tracking is not provided, and up to 3 weeks may be required for the tracking record to become available.
  • Track your Registered Small Packet package here!

SAL/Air Parcel

  • SAL (Surface/Air Lift) Parcel class is the default we offer. If SAL Parcel class is not available to your country, Air Parcel class will be used instead. Find details for your country here.
  • Depending on your location, the cost of Parcel class shipping may actually be higher than that of express EMS shipping, even though EMS is faster and has a tracking number.
  • The tracking ability of the Parcel class registration number is minimal, sometimes not much more than a record of when the package leaves Japan, when it enters your country, and when it is delivered. For more robust tracking, please select a trackable method such as EMS, FedEx, or DHL.
  • The exact method used to ship your order may vary by country, depending on service availability.
  • If SAL is available to your country, it is not possible to select its Air equivalent for your order. Instead, we offer EMS class for trackable express air postal service.
  • Track your Parcel class package here!

EMS

  • EMS cannot ship to APO/FPO, or other military addresses.

In all cases, you are responsible for paying customs fees and for providing any and all documents required by Customs. Failure to pay fees or provide documents may result in the package being sent back to us, and you will be responsible for paying the additional fees and charges for the return shipment (which are often much more expensive than the original shipping cost).